How are plants shipped?
All plants are carefully packaged by hand to protect foliage, roots, and growth points during transit. We ship using trusted carriers with tracking provided once your order is fulfilled.

When do orders ship?
Orders typically ship within 1–5 business days, weather permitting. To ensure plant safety, shipments may be delayed during extreme heat or cold.

Do you ship year-round?
Yes, but we prioritize plant health. In extreme weather conditions, we may hold shipments or recommend heat/cold protection at checkout.

Once a plant is delivered, its care becomes the responsibility of the buyer. Environmental factors such as light, humidity, watering, and temperature can significantly impact plant health.

We strongly recommend reviewing our care guides and resources to ensure long-term success.

Do you accept returns?
Due to the perishable nature of live plants, all sales are final.

What if my plant arrives damaged?
If your plant arrives damaged or unhealthy:

• Contact us within 24 hours of delivery

• Include clear photos of the plant and packaging

We’ll work with you to find a fair resolution, which may include replacement, store credit, or refund at our discretion.

Are your plants pet-friendly?
Many popular houseplants, including certain varieties we carry, may be toxic to pets if ingested.

For transparency and safety:

• Any pet-safe plants will be clearly labeled as such

• If a plant is not labeled pet-friendly, assume it may be toxic

We strongly encourage pet owners to:

• Research plant safety before purchasing

• Keep plants out of reach of curious pets

• Consult a veterinarian if ingestion is suspected

Casa Verde is not responsible for pet exposure after delivery, but we’re always happy to help answer questions before you buy.

Are your photos accurate?
Yes — all plants listed are real, healthy specimens grown and handled with care.

Are photos edited or enhanced?
Photos may be lightly enhanced for clarity, lighting, and detail to accurately showcase variegation, structure, and plant features.

Because each plant is unique:

• Variegation patterns

• Leaf size

• Color balance

may vary slightly from plant to plant. This uniqueness is part of what makes each specimen special.

👉 The plant you receive will be comparable in quality, size, and health to the listing description.

How can I contact you?
We’re here to help.

📩 Contact Form: Click Here
🕒 Response Time: Typically within 24–48 business hours

We love connecting with fellow plant people — don’t hesitate to reach out with questions before or after purchase.